Quantara Flow AI
Quantara Flow AI
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AI-Native Customer Operations

Detect customer problems before they become serious problems.

Quantara Flow AI combines Voice & Chat AI, 100% QA across eligible interactions, live trend detection and automated RCA — helping teams act faster and continuously improve customer experience.

Voice · Chat · QA · Live Trends · RCA · Workflows

Agentic activity — livePredicting · running
Case Health
0
SLA risk
3
FCR risk
Low
QA score
94
Activity stream
  • 09:12Intent detected · payment
  • 10:15Case risk updated · SLA 62%
  • 11:18Workflow selected · Payment recovery

Illustrative demo data

The problem

Most support teams find out last.

Customer signals already contain the answer. Without an operating layer that listens to every interaction, that signal never becomes action.

Issues surface too late

Recurring failures are discovered after customers complain, escalate or churn.

Quality is sampled, not seen

A handful of audited conversations cannot tell you what is actually happening.

Root cause stays a guess

Teams debate causes for weeks while the same cases keep arriving.

Follow-ups quietly break

Promises, SLAs and internal handovers slip with no operational signal.

Four core powers

One operating layer for customer operations.

Voice & Chat AI

AI answers calls and chats in English, Arabic, Spanish and French, verifies the customer, uses approved knowledge and hands over to a human when it should.

100% Quality Audits

Every eligible interaction is scored against your published rubric — AI, human and mixed — instead of a small manual sample.

Live Trend Detection

Emerging failure patterns, sentiment shifts and repeat contacts are detected while they are still small.

Automated RCA

Related cases are clustered into one root-cause view with evidence, owner and the operational action to take.

End-to-end

From one conversation to operational change.

Nothing is left as a transcript. Every interaction becomes a case, a quality score, a trend signal and — when it matters — a fix.

  1. 01

    The interaction arrives

    A call, chat, email, WhatsApp message, social comment or review enters one queue with full customer context.

  2. 02

    AI understands and acts

    Identity is verified, approved knowledge answers the question, and permitted actions run under your governance rules.

  3. 03

    Exactly one traceable case

    Every eligible interaction creates or links to a single case with SLA, owner, wrap-up reason and full audit evidence.

  4. 04

    Quality and sentiment scored

    The interaction is audited against the published rubric and contributes to sentiment, effort and FCR measurement.

  5. 05

    Trends and root cause

    Repeating signals are clustered into incidents with automated RCA, cohorts and recommended operational action.

  6. 06

    The operation improves

    Knowledge, workflows, routing and coaching are updated — so the same problem does not come back.

SOP to workflow

Your written process becomes a running workflow.

Quantara Flow AI reads your standard operating procedures and drafts the operational workflow behind them — routing, approvals, follow-ups and escalation. Your team stays in control of what goes live.

STEP 1

Upload your SOP

Policies, playbooks and process documents.

STEP 2

AI drafts the workflow

Steps, owners, conditions and follow-ups.

STEP 3

You review and approve

Nothing publishes without human approval.

STEP 4

It runs in production

Applied to live cases with full audit trail.

Governance & trust

Autonomy with control you can prove.

Quantara Flow AI supports customer conversations and AI-assisted workflows in English, Arabic, Spanish and French.

Human approval by design

Sensitive AI actions require verification, customer confirmation or supervisor approval — enforced server-side, not by prompt.

Workspace isolation

Every record, file, job and report is scoped to your workspace with row-level security on all exposed data.

Full audit evidence

Case events, wrap-up reasons, QA scoring and AI action decisions are stored as reviewable evidence.

Grounded answers only

AI answers from your approved knowledge with citations, and declines instead of inventing an answer.

Read the security overview

See it detect a problem on your own process.

Book a guided demo and we will walk one of your real support scenarios end to end — from the conversation to the root cause and the fix.

Go deeper: Platform · Pricing · Security · Demo