The AI that runs your customer operations.
Quantara Flow AI drafts replies, codes wrap-ups, reads sentiment live, deflects tickets on your KB, generates root-cause reports, and learns your voice — across every channel, in every language.
Six AI agents. One platform.
Each agent handles a real job in your CX operation — and they share the same context, so the whole system gets smarter every day.
Reply Drafter
Context-aware first drafts your agents can send in one click.
Wrap-up & Intent Coder
Auto-classifies every case with wrap-up code, intent and category.
Sentiment & Speech Analyst
Live emotion, tone, pace, NPS and per-case word maps.
Deflection Agent
KB-grounded chat that answers customers and hands off cleanly.
Incident Intelligence
12-section root-cause reports with facts, assumptions and actions.
Adaptive Learning
Every accept / edit / reject teaches the model your voice.
One inbox. One AI brain.
Email, web chat, WhatsApp, Facebook, Instagram, X and TikTok — DMs, comments and mentions all land in the same case with unified context, sentiment and KB.
Reports that make the case for you.
Every AI action feeds analytics your leadership already asks for — and a few they haven't thought to ask yet.
Live NPS
Predicted from language, tone and resolution outcome — not just surveys.
Deflection %
Track chat sessions the AI closed vs handed off, by day and channel.
Top Intents & Objectives
Where volume is really coming from — customer words, not agent guesses.
Emotion Mix
Happy, sad, angry, anxious — trended so you can spot escalations early.
Incident Radar
Auto-generated RCAs when thresholds break, with owner and follow-up.
AI Usage & Cost
Per-agent token usage, cost per case, plan headroom at a glance.
Enterprise controls, from day one.
You bring the customers. We bring the guardrails.
Tenant Isolation
Row-level security on every table. No shared data. Ever.
Role-Based Access
Owner, admin, manager, agent, viewer — enforced server-side.
Your Data Stays Yours
We never train foundation models on your conversations.
Audit Log
Every AI action, publish, override and export is recorded.
EU + Global Regions
Deploy in the region that fits your compliance posture.
SOC-Ready Controls
Built to the controls your security review expects.
Answers, straight.
How fast can we go live?+
Under 5 minutes for the free tier. Connect email or drop the chat widget snippet on your site and you're taking cases.
Which languages does the AI speak?+
English, Arabic and Spanish out of the box. The reply and sentiment agents adapt to the customer's language automatically.
Do you train on our data?+
No. Your conversations power your own tenant's adaptive layer only. Foundation models are never fine-tuned on your data.
How does human handoff work?+
The Deflection Agent hands off on low confidence, anger, sensitive topics, billing/legal, or explicit human request — and creates a case with the full transcript.
Which channels are supported?+
Email, embeddable web chat, WhatsApp, Facebook (Page comments + Messenger DMs), Instagram (comments + DMs), X (mentions, replies, DMs) and TikTok (video comments + mentions), plus a public REST API and webhooks for anything custom.
Can we run this on our stack?+
Yes — standalone, as an integration layer on top of ServiceNow/Salesforce/SAP, or as an intelligence layer that only monitors.
Talk to a human. Change the product.
Every message reaches a real person on the Quantara team — sales, support, feedback, or a feature idea. We publish what we shipped from customer feedback every month.
- Feedback loop
Ideas triaged weekly. Approved improvements ship into the roadmap and we credit the requester.
- Based in
United Arab Emirates · Serving customers globally
- Response time
Under 4 business hours for sales & support enquiries.